Privacy Policy

Read our Privacy Policy

What is Data Collection?

When you navigate Say Hueque website, we generate a cookie. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular s

When do we collect personal data about you?

We may collect personal information about you whenever you use our services, when you travel with us, when using our website, when contacting us directly by phone, email, through social media or when visiting our offices.

Why do we use Cookies?

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

What do we use your information for?

We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Who will your information be shared with?

We only share and disclose your information with the following third parties:

  • Web and Mobile Analytics: Google Analytics, Google Ads, GA Connector. 
  • CRM: Sales Force.
  • Cloud Computing Services: Google Cloud.
  • Communicate and Chat with Users: Chatbot, Text Magic.
How secure is your data?

We have taken all necessary steps to put in place the appropriate security measures to protect your information. When you book your holiday online, we use the latest secure server software (SSL) which encrypts your booking information and payment details on submission. For My account holders, where you have set your own password to enable you to access your account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. All online financial transactions between you and Say Hueque are conducted through a secure financial portal. Say Hueque does not record or store any payment details directly.