Say Hueque – Group Terms & Conditions

(8 or more travelers)

These terms apply only to bookings of 8 or more travelers (“Group”). They form the contract between the traveler/s and Say Hueque Patagonia S.R.L. (“Say Hueque”, “we”), an Argentine authorized travel agency (License No. 11320, Res. 1118/08), Thames 2062, Palermo, Buenos Aires.

Bookings of 7 travelers or fewer are governed by our standard Terms & Conditions at sayhueque.com/terms-conditions, not by this document.

¨The traveler/s¨ means the person who books and every traveler named on the booking. “Suppliers” are the hotels, lodges, airlines, cruise lines, guides and other companies that provide the services we book for the traveler/s.

By paying a deposit, the traveler/s accept these terms. If the traveler/s book for others, you confirm that you have their authority and that they also accept these terms. The traveler/s trip is also subject to the terms of each Supplier.

Traveler/s booking is confirmed once we receive your deposit.

Groups pay 90 days ahead because most hotels and suppliers require group payments by that date.

• Flights: Flight tickets must be paid in full at the time of booking and might change if a later booking is made. 
• Earlier deadlines: if a hotel, cruise or other Supplier needs payment earlier, Say Hueque will tell you when we confirm, and that date applies.
• Late payment: if Say Hueque doasen´t receive payment on time, Say Hueque may treat the booking as cancelled by the traveler/s and apply the cancellation fees in Section 3.
• How to pay: by bank transfer or credit card. All bank, transfer and card fees are paid by the traveler/s.
• Payment methods:  Payments may be made by bank transfer or credit card. Any bank, transfer, currency-conversion, or credit-card fees are the responsibility of the traveler.
• Prices are in US dollars, per person, based on quoted rooms and on the number of travelers quoted. If people drop out, the price per person may increase. Prices can also change if taxes, park fees, fuel or Supplier rates go up before you pay in full according to our deadlines.
• Services not included unless specifically stated in your itinerary or quotation: flights, airport and park fees, visas, travel insurance, tips, drinks, beverages, optional activities and personal expenses.

Cancellations must be sent to us in writing. The fee depends on how many days before departure we receive your notice, and is a percentage of the total trip price per person.

Please note:

• If an individual Supplier’s cancellation policy results in a higher cancellation fee than the amounts stated above, the higher cancellation fee will apply.
• Flight tickets are non-refundable once issued. Unless otherwise stated in the applicable fare conditions.
• Christmas, New Year and other special dates have their own, more stricter cancellation terms. Say Hueque will inform you of these conditions when applicable.
• If some travelers cancel, the others may pay more (single-room supplements or a higher price per person).
• There is no refund for unused services, late arrivals or trips cut short.
• No refunds will be provided for unused services, late arrivals, missed services, or trips that are voluntarily shortened or interrupted by the traveler.
• Refunds are paid within 30 days, minus bank fees.
• Approved refunds will be processed within 30 days, less any applicable bank, transfer, or processing fees.

Some services have their own terms and conditions, for example boutique lodges and estancias, all-inclusive or fixed-departure programs, expeditions, and cruises (including Patagonia and Antarctica). Say Hueque will tell you which services these are when we confirm your trip.

For these services, the stricter rule always applies: the higher deposit, the earlier payment date and the higher cancellation penalty, whether it comes from these terms or from the Supplier’s terms. Amounts that the Supplier does not refund are not refundable to the traveler/s.

Changes must be requested in writing by the person who made the booking. Say Hueque will try to help, but we can’t guarantee availability. The traveler/s pay any extra costs charged by us or our Suppliers, plus USD 40 per change once your vouchers have been issued. Fewer travelers, fewer nights or new dates count as a partial cancellation (Section 3).

At Sayhueque SRL we do our best to run every trip as planned, but local conditions sometimes require changes. We may change services, hotels or itineraries and replace them with alternatives of similar value, without compensation.

Events beyond our control (force majeure): such as bad weather, natural disasters, volcanic ash, strikes, road blocks, epidemics, government orders, park or border closures, or flight cancellations. In these cases Say Hueque is not liable. Before departure Say Hueque will offer alternatives or refund what our Suppliers refund to us. During the trip, any extra costs (hotels, meals, transport) are paid by you.

Major changes: if Say Hueque makes a major change before departure for reasons within our control, the traveler/s can accept it, choose another trip, or cancel and get back what you paid for the affected services. Changes to flight times, airlines or an equivalent hotel are not major changes.

• Documents: the traveler/s need a valid passport and any visas, entry fees and vaccinations required. Names on your booking must match your passport exactly. Say Hueque is not responsible if the traveler/s refused boarding or entry.
• Health: tell us about any illness, disability, pregnancy or medical condition when you book, and bring your own medication. If you don’t, Say Hueque may exclude the traveler/s from the trip or an activity, and all payments will be lost. Some activities require good physical condition.
• Travel insurance: Say Hueque strongly recommend full travel insurance covering cancellation, medical costs, evacuation and baggage. If the traveler/s travel without it, you sign our insurance waiver and pay any medical, rescue or evacuation costs yourself.
• Belongings: the traveler/s luggage and personal items are always at your own risk.
• Behavior: follow your guide’s instructions and local laws. If the traveler/s behavior puts the group or yourself at risk, Say Hueque may remove you from the trip with no refund, and the traveler/s pay your own way home.

Say Hueque make sure the traveler/s trip is delivered as described in your final itinerary and to a reasonable standard. Say Hueque act as an agent for independent Suppliers, so we are not responsible for injury, illness, loss, damage, delays or extra costs caused by Suppliers, airlines, authorities, natural events or the traveler/s own actions.

• Flights: airlines may change schedules at any time. Say Hueque is not responsible for delays, cancellations or missed connections, or for services missed because of them.
• Hotels: star ratings vary by region. If a hotel is unavailable, Say Hueque may replace it with one of similar category.
• Limit: our total liability is limited to the amount the traveler/s paid us for the affected service, and Say Hueque is never liable for indirect losses or loss of enjoyment.
• Photos and descriptions in our materials are for illustration only.

• Complaints: tell your guide or our local team immediately, so Say Hueque can fix it on the spot. If it isn’t solved, write to us within 28 days after your trip ends. If the traveler/s don’t report it during the trip, traveler/s right to compensation may be lost or reduced.
• If the traveler/s experience a problem during the trip, please notify your guide, local representative, or Say Hueque as soon as possible so that we have a reasonable opportunity to investigate and, where possible, resolve the issue during the trip.
• If the matter cannot be resolved during the trip, any formal complaint should be submitted to us in writing within 28 days of the end of the traveler/s trip.
• Photos: Say Hueque may use photos and comments from the traveler/s trip in our marketing unless the traveler/s tell us in writing before departure that you do not want us to.
• Law: these terms are governed by the laws of Argentina, and any dispute will be decided by the courts of the City of Buenos Aires.
• If any clause is found invalid, the rest remain in force. Say Hueque may update these terms; the version in force when you book applies.