Hola Veronica!

Thanks for your e-mail. Of course, I recall speaking with you on the phone the day we arrived in Buenos Aires. We had a great trip and enjoyed our time in your lovely country. We made it back to New York just fine and survived our first week back at work.

I would be happy to share some impressions of our trip and the logistics. Overall, everything was fine except for the little mix up on the arrival day. My girlfriend and I travelled on different flights and both of us had difficulty meeting the Say Hueque representative at arrivals. I arrived first and could not spot anyone from your office waiting with a sign for me when I emerged from the international arrivals. I wandered around for probably 20 minutes and was about to try to phone your office before I finally spotted Marianne with the sign for my name. My girlfriend Alex missed you completely and ended up getting a ride into the city with the friend she travelled with who booked her trip with another agency and was met at the airport by her driver so it worked out, but it was not optimal. Alex's flight arrived early and she is not a US citizen so she did not have to wait in line to pay the fee so I think she emerged from the arrivals much earlier than you were expecting and after waiting around for 20-30 minutes when she did not find anyone from Say Hueque waiting for her she walked to the other terminal and come back and when she still could not spot anyone from Say Hueque she took the ride with her friend who had a driver waiting for her. She had to pay the driver $25 for the transfer which she was not happy with, but at least she got a ride into the city and I met her at her friend's hotel so everything worked out. To prevent this in the future I would suggest you advise arriving guests exactly where to look for the Say Hueque representative and that they be there early enough to meet the arriving flight. You may also want to consider asking your guests whether they are American citizens or not so you know whether they have to wait in line to pay the fee since if they don't they emerge much earlier from the arrivals hall.

The rest of our trip logistics were fine, but there are a few other points to mention. Our scheduled flight from El Calafate to Ushuaia was cancelled by Aerolinas but I recieved a call at our hotel before we left from the airport by the local agency telling me the flight had been cancelled and that they had rebooked us on the next flight 4 hours later so at least we knew what to expect so I appreciated being informed in advance.

Our room in the hotel "The House" in Ushuaia was in the basement and quite small so we would have preferred a room in the upper level with a view of the city, but it worked out. The breakfast at "The House" was also quite minimal compared to the other hotels we stayed in.

Finally, our last day excursion to the Brazilian side of the Falls in Iguazu was not ideal. We were picked up quite early from the Sheraton (7:45 am) only to be driven to the park entrance on the Brazililan side of the Falls where we waited 45 minutes in the sun to be assigned to a larger group to walk the falls. The guide on the Brazilian side spoke no English at all so we had to rely on translations from other guests to be informed of what was happening. The visit was also very rushed and we were not provided with sufficient explanations of where to meet the group at the end. Due to the crowds on the walkways we became separated from the group and it was only by chance that we recognized some members of our group at the exit and were able to rejoin the group. We had a very tight connection to our flight back to Buenos Aires and by the time we emerged from the park, crossed the border and arrived at the airport it was only 30 minutes before our 14:10 flight. We still had to wait in line to check our luggage and were concerned that we would miss the flight until Aerolinas called out our names and brought us to the front of the line so we ended up making the flight with only minutes to spare. We never even had time for lunch so had to settle for the small sandwich we received on the plane. I would suggest that you allow more time for people to visit the Brazilian side of the Falls to fully enjoy them, that you ensure there is an English language speaking guide available for English speakers and that you not schedule such an early connection back to Buenos Aires. I would have been happy with spending the afternoon in Iguazu so we would have had time for lunch and taking a late afternoon/early evening flight back to BA.

Anyways, overall the trip was great and we thoroughly enjoyed every minute of it including the hotels, the tours, the fantastic natural wonders and of course the excellent steaks and Malbec! I'm attaching two photos from the Minitrekking on the Perito Moreno glacier (which I would definitely recommend to other guests!) and from Iguazu. Thanks for organizing such a memorable trip and for the "little gift" you left in the hotel the first day as well as for the empanades recipe and wine list below. We hope to return to Argentina again one day and would recommend Say Hueque to other travellers. Please let me know if you need any further information from us.

Regards,

Ken Rock and Alexandrina Damianova

Hola Mariana,

As I mentioned, we loved every minute of our trip, and were so impressed with Argentina in general. Friendly people, beautiful architecture, amazing natural flora and fauna, and a well-developed tourism infrastructure made our trip really special.

Tango Porteno was wonderful...we loved the show and dinner. And, after spending 3 days in Buenos Aires we enjoyed having a quiet day in Colonia. We really enjoyed our city tour. Being in a smaller group was a lot more fun than being on a big tour bus and it was a great overview of Buenos Aires in a short amount of time.

We had a great time on our whale-watching trip and we really loved Punto Tombo. It's unbelievable how close you can get to the penguins and the chance to see the penguins, whales, and sea lions up close in their natural habitat is once-in-a-lifetime. I can't recommend Huinca...they tried to double charge us for our whale watching tour and the part of the tour after Punto Tombo, when they took us to Gaiman and Trelew, they took us and basically dropped us off for free time. There's not much to do in Gaiman and Trelew if you are on your own. We visited the paleontology museum and had lunch, but we thought we'd be with a group going for tea and on a guided tour of the museum, and that's not what Huinca does. Not enough for us to complain, just not what we expected. Huinca also tried to double charge several other people who were on our tour. It seems to be what they do.

The minitrekking was out of this world!! That tour is spectacular. Not only the hike, but also the whiskey, the boat ride, and then they take you up to view the glaciar from the new platforms. Great, great, day. I'll never forget that experience as long as I live. It was truly the highlight of our trip.

The support we received from Say Hueque was wonderful and exceeded our expectations. Mariana, your meeting us at the airport, waiting with us while we changed money, and taking the time to review our itinerary with us, word by word, when we arrived at the hotel really made us feel secure that we'd made a great choice working with Say Hueque. We really appreciated being taken to the hotel in a private car, with you as our guide, instead of being on a huge bus. We appreciated your help on our last day,seeing us off at the aiport, and we loved the bottle of wine! The personalized attention that we received from you and from our sales rep, Mariano, made our trip very special and comfortable. Even when we arrived back in Buenos Aires from El Calafate, our flight was diverted from Aeroparque to Ezeiza due to ash, and was two hours late, arriving at 2am, and there was a guy with a big smile waiting for us at the airport to get us to our hotel...fabulous. I would recommend Say Hueque to anyone traveling in Argentina.

We thank you whole-heartedly for your excellent service and support during our amazing trip. You do a great job and we'll remember this trip happily for the rest of our lives!

Thanks again and best wishes from the freezing USA,

Katie

Hola Veronica!!

It's so good to hear from you !
Our trip back was long but thank god uneventful….all our luggage made it safely too. We still had one holyday and gave us a chanceto rest and be with our family before going back to the daily routine.
How are you? Did you recover from that sleepless night ???

To sum up our experience in your country we could say that you have a beautiful and exciting country with lovely welcoming people. From our guides we learned a lot about the history, politics and geography of the place. Our guides were very good, their english is excelent which helped since we do not speak your language, they all seem to love their work, love nature. We can reccomend especially Federico from Bariloche. We loved the jeep trip and the guide in Ushuaia, the boat rides to the islands. The hotels were very nice and even the weather was nice to us…If there was something that was spoiling it for us it was the flights not being on time..but that is not your fault. All we can say is a big thank you for being there for us the last night and day, it helped having you around…
Thank you for the recipe, we will try it for sure !

Dear Veronica, we enjoyed having you as our guide, your dedication and devotion and your warm personality, (not to talk about your good looks…)
We'll be happy to keep in touch and you are always welcome in Israel and in our homes.

All the best,
Love
Sarah and Gerard
Lea and Haim

Hola Carmen,

Finally the time to send you a message. My apologies for this delayed response! After 3 weeks holidays there is always a lot of work waiting at the office. But after such a great trip, I do it with pleasure. The flights back from Buenos Aires went all very smoothly and we did indeed have an incredible holiday. Not only is Argentina, a very beautiful country because of its diversity in nature, but also the friendly people, the good food and the excellent wines were fantastic.
We love your country and we wished we could stay longer! The hotels were all comfortable and well located. We especially loved the hotels Cabanas Los Colorados in Purmamarca and El Cortijo in Cachi.
All the persons that we met, the drivers, the hotel staff and the guides - were very nice and very friendly, knowledgeable.
I would like to take this opportunity to thank Say Hueque for the services they provided us. All the reservations worked out well, be it flights, boat and transfers to and from airports and hotels or excursions.
All the excursions were really wonderful without exception.
And again, a special thanks to Mauro for helping make our trip to Argentina. We can't wait to come back for another visit.

Nicole and Luk
Belgium

Dear Carmen,

It was nice to hear from you.
I came back in Greece carrying in my luggage many great memories from your beautiful country. I visited very interesting places and I experienced some of the nature's miracles. I wish I had more time to visit more places.

I really had a very good time in Argentina, thanks to the good organised trip by you. The hotels were good except of that in Buenos Aires and all the guides well enough educated.
I have been traveling a lot in my life, but I can say that this trip was something very special and unforgettable.
Thanks again for everything.

Muchos besos de Grecia y ten cuidado.

Yiota

P.S. I still have some alfajores in my frige. They are delicious!

Hola Veronica, Adam, etc,

We really enjoyed our trip to Argentina – who knew it could be so incredibly beautiful?

We are now big fans of independent travel and hope this catches on in other countries because it suits us perfectly.

Say Hueque did a fine job of coordinating all our transfers, activities…it was all very smooth.

The only constructive comment is on Hotel Cataratas: great buffet but the room had very poor air conditioning, never any hot water when we needed, plus the electricity kept going off - I suppose that is Puerto Iguazu for you!

The other comment is that we were charged 3% of our booking fee…had we known this we might not have paid via credit card.

Thanks so much for the champagne and Empanada recipe (the best Empanadas we had were in Buenos Aires at a tiny little store).

We are very much interested in a nice vacation to Chile in the future, so perhaps Say Hueque can put together something for us also (Macchu Picchu is a must).

Here’s some pictures out of the many hundreds that we took…hope you can view them.

Hi Mariana/Carmen,

I booked all my excursions from the UK through Say Hueque and found them really helpful and quick to respond from the moment i sent the first mail. All the tours, accomodation and correnspondance you receive from the moment you arrive at the airport was spot on and this made my trip really enjoyable and relaxing. I loved Argentina- the people, the food and the diverse landscape and would love to go back one day.

Many thanks to Mariana and Carmen, i highly recommend Say Hueque.

All the best from a grey and rainy London.

Andy

Hola Juliana and Veronica!

Following the recommendation of our guidebook “Le Guide du Routard”, we used Say Hueque to organize our memorable trip in Argentina. We absolutely loved our holidays! Knowing that we could count on you during all our stay was a great relief…. Especially on our arrival with a bottle of “Malbec” waiting for us... I truly recommend your agency’s name to any travelers looking for a great adventure! We were able to visit most of the memorable cities, parks and sightseeing of the country in the best possible way. . And we still want more!
Efficient, fast and easy to work with both online and in person!

Raffaella y Laura
Switzerland